Outsource your internal office policies to be captured in a office manual and or videos for training internal staff.
Medical Office has a new front office employee starting Monday. The employee shows up and you hand her a form that shows a check list of things she needs to complete including:
- Manual of daily steps, how to use the practice management software, how to answer phone calls, inter-office policies.
- 2 hour training video that they can either watch in the medical office or at home after work. The training video goes through use of practice management software, and other basic tasks they will be required to perform on a daily basis.
In about 4 hours of reading the training manual and watching the training video your new hire will actually understand what is expected of her/him and can begin working immediately.
Medical Billing Service hires on a new employee
- Training Manual which includes steps:
- implementing a new medical office
- how to use the practice management software
- which reports commonly to run
- Medical billing service internal policies of what the employee can and can not do like casual fridays, how to process refunds etc.
- Steps of how to use each screen including when to use the practice management software
- End of Month / End of Year Steps
- How to complete patient statements
- how to answer the phone
- How to call Health Insurance companies
Also medical billing services would need supporting documentation to give to new medical offices that sign on with them:- Training Videos
- How to use the practice management software
- How to use the appointment scheduler software
- How to check patient eligiblity
- How to complete SOAP notes, medical records
- How to scan and upload EOB's, documentation, Medical records to the billing service
- Answer basic support questions
- Training Manuals
- Steps on using the practice management software
- internal policies for the front office to follow to support the billing service
- Support questions
Practice Management Software training videos are already completed specific to AdvancedMD Practice Management Training Videos setup and use of. This company can also create training videos and manuals specific to your practice work flow and Practice Management Software.
For more information how this can improve your office new hire, cross-training, and internal policies visit videotrainingpro.com and use the contact form.
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