Monday, March 24, 2008

Ohio Medicare remittance issues

On March 3rd 2008 Ohio Medicare (relay health CPID# 1447) released a new system upgrade. They later identified a bug in the system upgrade resulting in Ohio Medicare deleting provider numbers. This resulted in electronic remittance advice reports not generating.

Customers billing Ohio Medicare receiving ERA through McKesson/RelayHealth should post payments manually using the Explanation of Benefits or utilizing the IVR system to identify how claims were processed.

Ohio Medicare anticipates having the provider numbers loaded into their system by end of day on March 20th 2008. ERA reports will be available from RelayHealth on March 24th 2008.

If you need assistance to work the Medicare Ohio's IVR software please review this blog:

All 50 states
Medicare Health Insurance IVR Phone Number for Part A and Part B
Steps on
How to use Medicare’s IVR system

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